Abstracts – Browse Results
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Abanda, F H (2011) Knowledge modelling of emerging technologies for sustainable building development, Unpublished PhD Thesis, , Oxford Brookes University.
Al-Nijaidi, H R (1985) Flexibility in the design of buildings, Unpublished PhD Thesis, , Oxford Brookes University.
André, J P C G (2014) Determination of the main parameters affecting the performance of bridge falsework systems, Unpublished PhD Thesis, , Oxford Brookes University.
Bin Sh Said, S A A (2020) The adoption of building information modelling in facilities management, Unpublished PhD Thesis, , Oxford Brookes University.
Brooker, P (1997) Factors which impact on the choice of alternative dispute resolution in the construction industry, Unpublished PhD Thesis, School of Social Sciences and Law, Oxford Brookes University.
Essien, I O (2021) Modelling project complexity for leadership decision making and success in the building construction industry in Lagos, Nigeria, Unpublished PhD Thesis, , Oxford Brookes University.
Farghaly, K (2020) Building information modelling and asset management: Semantic and syntactic interoperability, Unpublished PhD Thesis, , Oxford Brookes University.
Khamaksorn, A (2019) Knowledge transfer processes in international construction joint venture projects in Thailand, Unpublished PhD Thesis, , Oxford Brookes University.
Nanayakkara, L (2012) Site layout: how it is perceived to affect productivity in public sector construction projects in Sri Lanka, Unpublished PhD Thesis, Department of Real Estate and Construction, Oxford Brookes University.
Schröpfer, V (2013) Social network analysis of knowledge transfer in sustainable office building projects in the UK and Germany, Unpublished PhD Thesis, Department of Real Estate and Construction Management , Oxford Brookes University.
Thompson, N J (2003) Relationship marketing and client trust towards contractors within the large private building sector of the UK construction industry, Unpublished PhD Thesis, Department of Real Estate and Construction, Oxford Brookes University.
- Type: Thesis
- Keywords: architect; client; conflict; contractor performance; interview; inventory; marketing; questionnaire survey; sub-contractor; survey; trust; UK; virtual organisation
- ISBN/ISSN:
- URL: https://doi.org/10.24384/m99h-v919
- Abstract:
A history of adversarial relationships, resulting in conflict between parties involved in building projects has raised levels of perceived risk for clients working with contractors. Therefore, traditional approaches to marketing management have been found to be inappropriate. The new development in relationship marketing may assist contractors in developing more appropriate marketing strategies. However, trust is essential to the development of positive on-going relationships and if future relationship marketing strategies are going to work, this must first be addressed. With calls for the development of trust, the thesis concentrates on this, whilst taking into consideration the complex exchange process between clients and contractors existing over an extended period of time in any one project. This within what is called the Temporary Multi-organisation (TMO). From the client decision-maker's (C DNI) perspective in the large private building sector of the UK construction industry, this thesis empirically examines client attitude and consequential beliefs about trusting contractors. It also examines contractor behaviour affecting client willingness to trust them, whilst allowing for the influence other parties within the TMO have on CDM perspective of the contractor. To do this, two models, the 'Reasoned Action Model' and 'Conditions of Trust Inventory' were executed together through a carefully designed questionnaire survey sent to key decision-makers in 590 leading large client organisations such as BAA, British Land, and major retail, hotel and leisure companies. Depth interviews with leading UK CDM's were used in conjunction with prescribed practice to aid in the design and content of the questionnaire. Given the history of client-contractor relationships, results revealed some interesting findings. Third party influence from architects, colleagues within the CD's firm, contractors past clients and sub-contractors were found to be the dominant influence over CDM trust of contractors. Results also show CDM's consider being able to trust contractors as important, reasonable and beneficial. This leads to fewer problems with disclosure of information, less monitoring of contractor performance in terms of quality checks and greater likelihood of a successful project. Also, all ten 'Conditions of Trust' relating to CDM's past experience of contractor behaviour are shown to be affecting the development of trust for future projects. The research makes an original contribution, providing insight into issues affecting client trust toward contractors during projects, whilst identifying areas for action if trust is to be developed. It also provides marketing theory with an insight into trust and relationship management with the TNIO, a forerunner to modern virtual organisations.
Usman, Z S (2023) Using Semantic Web technologies to recommend sustainable building technology products, Unpublished PhD Thesis, , Oxford Brookes University.
Wilkinson, S (1993) Entry to employment: Choices made by qualified women civil engineers leaving higher education, Unpublished PhD Thesis, , Oxford Brookes University.
Yakub, H (1992) Buildings at risk registers: Their influence in reducing risk of dilapidation, Unpublished PhD Thesis, , Oxford Brookes University.
Zhou, L (2009) Achieving sustainable development through the private finance initiative procurement process, Unpublished PhD Thesis, Dept of Construction and Real Estate, Oxford Brookes University.